Privacy Policy

Introduction

At https://northglenn-bilingual-therapy.denvermentalhealthcare.com (referred to as “Northglenn Bilingual Therapy,” “we,” or “our”), we prioritize your privacy and data security. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of personal information in adherence to various international privacy laws and regulations, including but not limited to:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec Law 25
General Data Protection Regulation (GDPR) of the European Union
Brazil’s General Data Protection Law (LGPD)
California Consumer Privacy Act (CCPA/CPRA) and Colorado Privacy Act (CPA) in the United States
Utah Consumer Privacy Act (UCPA), Connecticut Total Data Protection Act (CTDPA), Virginia Consumer Data Protection Act (VCDPA), and South Africa’s Protection of Personal Information Act (POPIA).

Scope

This policy covers all aspects of our online presence, including our website, mobile applications, services, and products offered through these platforms. However, please note that it does not extend to third-party websites, applications, or services linked from our site, which have their own privacy policies governing data collection and usage.

Processing Activities

This policy guides how we handle your personal information when:

You use our applications and services as an authorized user.
You visit our websites that link to this Privacy Policy.
You engage with us through communications like newsletters, emails, calls, or text messages/SMS.

Personal Data Collection

We collect diverse types of personal data to enhance your experience and deliver our services effectively. This includes:

Account Information: Details associated with your account creation, such as user name, email addresses, and passwords (hashed and salted for security).
Payment Information: Transaction details required for billing purposes, including payment method, cardholder name, and expiration dates.
Financial Information: Data related to your financial status or transactions, if voluntarily provided.
Purchase Information: Details about products or services purchased from us, including quantities, prices, and delivery addresses.
Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device IDs, and location data, for analytics and improved user experience.
Location Data: Geolocation information shared when you use our services that require location-based functionality.
Feedback: Any comments, reviews, or suggestions you choose to share with us.
Social Media Information: Details from your social media profiles when you interact with our content or engage with us on these platforms.
Product Information: Data about products you access or purchase, including preferences and usage patterns.

We collect this data through direct user input, interactions with our systems, and automated technologies (e.g., web analytics tools). Additionally, we may receive personal data from third parties who assist us in providing services, always adhering to their privacy policies.

Cookies

To enhance your experience and provide relevant analytics, we use cookies, which are small text files stored on your device:

Strictly Necessary Cookies: Ensure basic functionalities of our website, such as login sessions.
Preference Cookies: Remember user preferences for a personalized experience.
Analytics Cookies: Track visitor behavior to improve our services and content.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control non-essential cookies.

Retention and Deletion

We retain personal data as necessary for the purposes it was collected, including but not limited to:

Fulfilling service or product orders.
Providing customer support.
Analyzing user behavior to improve our services.
Complying with legal requirements and regulatory audits.

Once the purpose is fulfilled or required retention periods expire, we securely delete or anonymize the data to protect your privacy.

Security Measures

We implement robust security measures to safeguard personal data:

Employing encryption for secure communication and data storage.
Engaging reputable third-party processors who adhere to strict data protection standards.
Regularly reviewing and updating our security protocols to address emerging threats.

Children’s Privacy

We do not intentionally collect or store personal data from children under the age of 18. Our services are designed for a mature audience, and we encourage parents and legal guardians to supervise their children’s online activities.

Your Rights

Depending on your jurisdiction, you have specific rights regarding your personal data:

Access: The right to request access to and receive information about the data we hold about you.
Rectification: The right to rectify inaccurate or incomplete personal data.
Erasure/Right to be Forgotten: The right to request the deletion of your data, except where permitted by law.
Restriction: The right to restrict processing of your data in certain circumstances.
Portability: The right to receive your data in a structured, commonly used format and to transfer it to another controller.
Objection: The right to object to the processing of your data for specific purposes.
Non-Discrimination: The right to be free from discriminatory decisions based solely on your personal data.

To exercise these rights or file appeals/complaints, please contact our dedicated privacy team via email at [email protected] or by mail to the address provided below.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be effective immediately upon posting on our website, and we encourage you to review this page periodically for updates.

Contact Information

For any inquiries, unsubscribe requests, or questions related to data privacy, please contact us:

Email: [email protected]
Mail: Northglenn Bilingual Therapy, Privacy Team, [Street Address], [City, State, ZIP Code]